Terms and Conditions
User Agreement
Welcome to Velopus, the premier online art auction platform! These User Terms and Conditions, together with any supplemental documents referenced herein, such as our Privacy Policy and Live.Payments Terms & Conditions, constitute a legally binding agreement ("Agreement") between Velopus, its affiliates, and subsidiaries (collectively referred to as "Velopus" or "we") and users of our services and platform (collectively referred to as "you" or "your"). By accessing or using Velopus services and platform ("Services"), you agree to be bound by all the terms and conditions outlined in this Agreement.
1. Acceptance of Terms
By using Velopus Services and accessing our platform, you acknowledge that you have read, understood, and agree to comply with all the terms and conditions set forth in this Agreement. If you do not agree with any part of these terms, you should not use our Services.
2. Changes to the Agreement
Velopus reserves the right to modify or update this Agreement at any time without prior notice. Any changes will be effective immediately upon posting the updated Agreement on our platform. By continuing to use our Services after any such changes, you acknowledge and agree to be bound by the modified Agreement.
3. Definitions
- "Artwork Listings" refers to the listings of artworks available for auction on Velopus.
- "Buyer" refers to any individual or entity that successfully bids for artwork listed on Velopus.
- "Velopus Marks" refers to the trademarks, logos, and branding elements associated with Velopus.
- "Services" refers to the online platform provided by Velopus that allows users to access artwork listings and participate in auctions.
- "Platform" refers to the online venue through which users access artwork listings and participate in auctions.
4. Access to Services
Subject to your compliance with this Agreement, Velopus grants you a personal, non-exclusive, non-transferable license to use our Services for your personal, non-commercial use. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without notice.
5. Participation in Auctions
- Velopus acts as a conduit for users to access artwork listings and participate in auctions conducted by third-party auction houses ("Auction Houses").
- Each Auction House may have separate eligibility requirements for participation in auctions. Approval to participate in one auction does not guarantee approval for others.
- You agree to be bound by the terms and conditions set by each Auction House for participation in their auctions.
- Velopus is not responsible for the accuracy of information provided by Auction Houses or for the resolution of disputes between users and Auction Houses.
6. Compliance with Laws
You agree to comply with all applicable laws, regulations, and third-party rights while using Velopus Services, including laws related to the purchase and sale of artwork.
7. Fees & Payments
- Auction House fees and payment terms are determined by each Auction House and are subject to change.
- Velopus may facilitate payments between buyers and Auction Houses through third-party payment processors or invoicing. By using these services, you agree to be bound by their terms and conditions.
- Shipping services may be offered by third-party providers. Your use of these services is subject to their terms and conditions.
Auction hOUSE Return and Refund Policy
Return Policy:
At Velopus, we understand that purchasing art is a personal experience, and we want you to be fully satisfied with your acquisition. Please review our return policy tailored to the unique nature of art purchases:
1. Eligibility:
- Artwork must be returned within 14 days of delivery.
- Artwork must be in its original condition, with original packaging intact to preserve its value and integrity.
- Customized or commissioned artworks are non-returnable unless they do not meet the specifications outlined in your order or arrive damaged or defective.
2. Return Process:
- Contact us at [contact@velopus.com] within 14 days of receiving your artwork to initiate a return.
3. Refund:
- Upon receipt and inspection of the artwork, we will issue a refund to the original payment method within 14 business days, preserving the value and authenticity of the artwork for future collectors.
4. Non-Refundable Items:
- Certain items, such as gift cards and digital downloads, are non-refundable, as they hold intrinsic value beyond physical artworks.
- Auction listings may have specific return policies set by the Auction House to ensure fairness and transparency in the art market.
If you have any questions or concerns, please contact our dedicated customer service team at [contact@velopus.com]. Thank you for entrusting Velopus with your artistic journey!
Copyright © 2024 VelOpus- All Rights Reserved.
Powered by GoDaddy
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.